Listen and answer Questions 1-10.
Questions 1-4
Choose TWO letters A-E.
Questions 1-2
Which TWO areas of work did Beth include in her dissertation?
A. retail
B. banking
C. call centres
D. tourism
E. translation
Questions 3-4
Which TWO aspects of the dissertation were impressive, according to the tutor?
A. summary of academic research
B. analysis of videos
C. observation of live interactions
D. interviews
E. analysis of data on the outcomes
Questions 5-8
Which comments do the speakers make about each section of the dissertation?
Choose FOUR answers below and write the correct letter, A-F next to Questions 5-8.
Sections of Dissertation
5. Dealing with Complaints
6. Collaborating with Colleagues
7. Interacting with Managers
8. Giving Instructions
A. There is not enough evidence.
B. The conclusion is confusing.
C. It highlights a real problem.
D. It is particularly well organised,
E. There are too many examples.
F. It includes new ideas.
Questions 9-10
Write NO MORE THAN TWO WORDS for each answer.
Which TWO aspects of communication does Beth emphasise in her conclusion?
9.
10.